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If you’re like most people, you only think about utilities once a month, when your bill arrives, or on those rare and aggravating occasions when the power goes out. Yet this most essential of industries, which we take for granted, is undergoing the same information-economy-driven turmoil as sectors like telecom and publishing experienced, albeit belatedly, with the same potential to be turned upside down in the near future.Read the Full Article
Ask about customer engagement in the utility sector these days, and anyone will tell you it’s the new frontier in demand reduction and climate change. It’s hailed as a new hope that promises a new breakout in energy efficiency penetration. Unfortunately, it’s this type of thinking that has stifled progress in energy efficiency penetration to date and seems to threaten customer engagement initiatives.Read the Full Article
Innovative solutions for the connected consumer markets have emerged these past years and have become smarter, faster, with an improved user experience and engaging user interface.
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Energy management: PlanetEcosystems announced a new area of functionality in its P-ECOSYS consumer engagement platform, enabling utilities to manage contractor projects for better program performance and heightened efficiency. The new functionality greatly improves communications and coordination among utilities….Read the Full Article
Efficiency Vermont, Vermont’s statewide energy efficiency utility, and PlanetEcosystems launched a pilot project employing a set of consumer engagement tools from its P-ECOSYS consumer engagement technology platform.
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Steve Malloy, co-founder and senior vice president of PlanetEcosystems, added, “We’re honored to receive this award from Frost & Sullivan. As utilities across the U.S. participate in grid modernization initiatives, they’re seeing an increase in environmentally-savvy customers who want to be part of the solution while reducing costs. Solutions like our P-ECOSYS customer engagement platform give utilities and consumers the ability to work together to address energy efficiency issues in a cost-effective manner that benefit both.”Read the Full Article