1. Information Collected
The Service, depending on User’s actions and requests, may prompt User for personal or secure login information. For example, when User attempts to store updates to their property characteristics or to save their on-line project files for later retrieval, the necessary information to create or access a password-protected account for User may be requested. Additionally, when User requests and authorizes project files or other information to be released to one or more third-party vendors, the user may be prompted to provide more personal information for the purpose of facilitating such contact with those vendors. Examples of the types of personal and property-related information that Service may collect include, but is not limited to:
a) Email Address(es)
b) Account User Name(s)
c) Personal Password(s)
e) Site or Property Address(es)
f) Contact Phone Number(s)
g) Type and Physical Characteristics of Buildings on Site or Property
h) Tax Lot or Other Property Identifying Information
i) Property Use Characteristics
j) Size of Site or Property Technical information
Service collects and tracks certain technical information to promote a beneficial experience. Service may also use technical information to store User’s preferences and make future use of Service quicker and or useful for User.
Cookies: A cookie is a small file stored on a user’s computer that contains information about User. Service uses either session ID cookies (which terminate once a browser is closed) or persistent cookies (which are small text files stored on a user’s hard drive for an extended period of time). Cookies allow Service to understand how and when User uses Service, but they cannot be used to track personal information such as email addresses or phone numbers. Cookies also allow Service to store the personal preferences that User sets during each use of Service, which can speed up/improve User’s future use of Service.
Log Files: Service uses log files to track how it is being accessed and used. Log files track User information such as IP addresses, browser types, Internet service providers, referring and exit pages, platform type, date and time stamps, and number of clicks to, from, and within Service. Web logs are tracked only on Service servers and those of service providers and do not place anything on User’s computer.
2. How Information is Used
Service uses information to assist individuals and businesses improve the management of their utility systems and service. With User’s express consent, Service may share your information with service providers to the extent User wishes to be served by them, or consider them for service or other purposes. Service may also use technical information to store preferences and make future use of Service more useful, timely and enjoyable.
How Service internally uses technical information to improve performance
How some information may be shared with others
When User submits information to Service and authorizes and requests that it is shared with contractors, vendors and/or others, User information is used to match User with, and is transmitted to, contractors, vendors and/or others who User specifically selects and facilitate their direct contact with User.
By submitting information to Service and by expressly selecting specific contractors, vendors and/or others through Service, User consents to those contractors, vendors and/or others contacting User using the contact information User may have provided. In order to stop such communications, User must contact those contractors, vendors and/or others directly and request that they stop communicating with User.
Security of Your Personal Information
PEI takes reasonable steps to help protect User personal information in an effort to prevent unauthorized access, use, or disclosure. Despite these measures, User should know that PEI cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, PEI cannot guarantee its absolute security.
3. Privacy Rules
Provider and its service providers will comply with the requirements of State and Federal law as appropriate. PEI is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In compliance with the Privacy Shield Principles, PEI commits to resolve complaints about its collection or use of User personal information. EU Users with inquiries or complaints regarding our Privacy Shield policy should first contact PEI at email@example.com. PEI has further committed to refer unresolved Privacy Shield complaints to JAMS Privacy Shield Program, an alternative dispute resolution provider located in the United States. If User does not receive timely acknowledgment of User’s complaint from PEI, or if PEI has not addressed User’s complaint to its satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS Privacy Shield Program are provided at no cost to User, and User, under certain conditions, may be able to invoke binding arbitration.
March 29, 2017